Refund policy

Returns

At Utensio, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• Products must be unused and in their original condition.
• Original packaging, accessories, and included components must be returned.
• Proof of purchase is required.
• Products showing signs of misuse, accidental damage, or unauthorized modification may not qualify.

Free Returns

We proudly provide Free Worldwide Returns on all eligible orders within the 30-day return period.

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method. Depending on your financial institution, refunds are typically completed within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll gladly arrange a replacement or full refund at no additional cost.

Exchanges

Eligible items may be exchanged for the same product, subject to inventory availability.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged through misuse.
• Items missing original accessories.
• Modified products.
• Final-sale items where permitted by law.